Welcome to the Frequently Asked Questions (FAQ) Section of Purely Prime.
Here, we have compiled responses to commonly asked questions to you with prompt and valuable information.
Do you offer international shipping?
No, currently we only ship to the USA.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with tracking information.
Is my personal and payment information secure?
Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected.
How do I know if an item is in stock?
If an item is out of stock, it will be marked as “Sold Out” on the product page.
Can I cancel or change my order?
Please contact our customer service team at support@purelyprime.shop
as soon as possible if you need to cancel or make changes to your order.
What is Purely Prime’s refund policy?
We offer a flexible refund policy. If you’re not satisfied with your purchase, you can return it within 15 days for a refund or store credit.
Can I modify or change my order after it has been placed?
Yes, modifications or changes to your order are possible if it has not yet been dispatched. Please contact our customer support team at support@purelyprime.com
with your order details for assistance.
What forms of payment do you accept?
We accept PayPal only. Refer to our Payment Policy for more details.
By shopping with us, you agree to our Terms of Service and policies. If you have any questions or concerns, please don’t hesitate to contact us.
CONTACT INFORMATION:
Company name: Purely Prime, Inc
Customer Support: 24/7
Business Name: Purely Prime
Business Contact: +1 352-389-5198
Support Mail: support@purelyprime.shop
Physical Address: House of God North Union Heights, Charleston South Carolina 29405, United States